CILLCDesignz Return and Exchange Policy

Effective Date: October 27, 2026

At CILLCDesignz, your satisfaction matters to us. We want you to feel confident when shopping for our T-shirts, crop tops, and other merchandise.

30-Day Return Policy

We accept eligible returns and exchanges within 30 days of the date your order is delivered.

To qualify for a return or exchange:

• Items must be unworn, unwashed, and in their original condition.

• Items must be returned with their original tags, if applicable.

• Proof of purchase or an order number is required.

• Returns must be requested within 30 days after delivery.

We do not charge restocking fees for regular T-shirts and crop tops.

How to Request a Return or Exchange

Please contact us at cillcdesignz@gmail.com with:

• Your name and order number.

• The item you wish to return or exchange.

• The reason for your request.

• Photos if your item arrived damaged, defective, or incorrect.

We generally respond within 1–2 business days.

Please do not mail merchandise back before receiving return instructions.

Return Shipping Costs

For damaged, defective, or incorrect items: CILLCDesignz will cover reasonable return shipping costs when a return is required, or arrange an appropriate replacement or resolution.

For returns due to a change of mind, fit, or preference: The customer is responsible for return shipping costs.

We will provide return instructions and confirm the appropriate return address or shipping method.

Exchanges

Exchanges are subject to availability.

If you need a different size or color, please contact us within the 30-day return window.

If the requested replacement is unavailable, we can discuss other available options or an eligible refund.

Items That May Not Be Eligible for Return

The following items are generally not eligible for change-of-mind returns:

• Digital downloads once delivered or accessed.

• Personalized or custom-made items clearly identified as final sale.

• Items marked final sale before purchase.

• Merchandise that has been worn, washed, damaged after delivery, or substantially altered.

These exclusions do not limit any rights customers may have under applicable law, including rights concerning defective or misdescribed products.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives.

If you receive a damaged, defective, or incorrect item, contact us promptly at cillcdesignz@gmail.com with your order number and photographs, if available.

We'll review the issue and work with you toward an appropriate resolution.

Lost or Missing Packages

If your tracking information shows your package was delivered but you cannot locate it, please contact us.

We'll review the available delivery information and assist with appropriate next steps. A replacement or refund will depend on the circumstances and applicable consumer protections.

Contact Information

CILLCDesignz

Email: cillcdesignz@gmail.com

Website: https://cillcdesignz.com

Thank you for shopping with CILLCDesignz!