CILLCDesignz Refund Policy

Effective Date: October 27, 2026

At CILLCDesignz, we are committed to providing a fair and transparent refund process.

This policy works together with our Return and Exchange Policy.

Refund Eligibility

Customers may request a refund for eligible merchandise within 30 days after delivery.

For regular T-shirts and crop tops, returned items must be:

• Unworn and unwashed.

• In their original condition.

• Accompanied by an order number or proof of purchase.

No restocking fee applies to returns of eligible regular T-shirts and crop tops.

How to Request a Refund

Email cillcdesignz@gmail.com with your name, order number, item details, and reason for requesting a refund.

If the item is damaged, defective, or incorrect, please include photographs when possible.

We generally respond within 1–2 business days with instructions.

Please do not send merchandise back without receiving return instructions.

Refund Processing

Once an eligible return has been received and inspected, we will notify you of the outcome.

Approved refunds will be issued to the original payment method.

We generally initiate approved refunds within 3–5 business days after completing the return review.

Your bank or payment provider may require additional time to post the funds.

Return Shipping and Refund Amounts

For eligible returns because of a change of mind, size preference, or similar reason, customers are responsible for return shipping.

For damaged, defective, incorrect, or misdescribed items, CILLCDesignz will provide an appropriate resolution, including applicable shipping costs where required.

Original expedited shipping charges, if any, are generally nonrefundable for change-of-mind returns, except where required by law.

Digital Products and Final-Sale Items

Digital downloads are generally nonrefundable after delivery or access, except where required by applicable law.

Personalized products and clearly marked final-sale merchandise are generally excluded from change-of-mind refunds.

This does not affect applicable rights concerning faulty, defective, or misdescribed products.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible at cillcdesignz@gmail.com.

We will accommodate cancellations when the order has not yet shipped and cancellation is still possible.

Once an order has shipped, an eligible return may be requested under our Return and Exchange Policy.

Incorrect Shipping Addresses

Customers are responsible for providing an accurate shipping address.

If you discover a mistake, contact us promptly. We will attempt to correct it before shipment when possible.

If an incorrect address causes a package to be returned, additional postage may apply for reshipment.

We will review undeliverable or lost packages individually and apply any consumer protections required by law.

Refund Questions

For assistance, contact:

CILLCDesignz

Email: cillcdesignz@gmail.com

Website: https://cillcdesignz.com

We appreciate your business and the opportunity to resolve any concerns.